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Last Updated: September 8, 2026

At Starry Varnish, we want you to love your nails. Because our press-on nails are handmade and may be made specifically for you, please review our policy carefully before placing your order.

Returns & Exchanges

Due to the personal and handmade nature of our products, we do not accept returns or exchanges for change of mind, incorrect sizing, or preference-related reasons.

We strongly recommend using our sizing guide or purchasing a sizing kit before ordering to ensure you select the correct size.

If you receive an item that is damaged, defective, or incorrect, please contact us so we can make it right.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong item, please contact Starry Varnish within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

Once we review your request, we may offer a replacement, store credit, or refund when appropriate.

Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.

Incorrect Sizing

Customers are responsible for selecting or providing accurate nail sizes.

We are not responsible for sizing errors provided by the customer. Custom-sized sets made according to the measurements or sizes submitted by the customer are not eligible for refunds or exchanges due to fit.

If you are unsure of your size, please use our sizing guide or sizing kit before placing your order.

Custom Orders

Because custom-sized and personalized orders are made specifically for each customer, they are final sale and cannot be returned or exchanged due to sizing, color preference, or change of mind.

If Starry Varnish makes an error with your custom order, please contact us within 7 days of delivery so we can review the issue.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests are not guaranteed and may not be possible once your order has entered production or fulfillment.

Once production has begun, custom and personalized orders may no longer be eligible for cancellation.

Refunds

If your refund is approved, the refund will be issued to your original payment method.

Please allow your payment provider or financial institution additional time to process the refund and return the funds to your account.

Shipping fees are generally non-refundable unless the refund is due to an error on our part or otherwise required by applicable law.

Late or Missing Refunds

If you have been approved for a refund but have not received it, please first check with your bank or payment provider.

If you still have not received your refund after the applicable processing period, please contact us for assistance.

Final Sale Items

Certain products or promotional items may be designated as final sale and will not be eligible for returns, exchanges, or refunds except where required by applicable law.

Contact Us

If you believe there is an issue with your order, please contact Starry Varnish within 7 days of delivery with your order number and photos of the issue.

We're always happy to review the situation and do our best to make things right. ♡